Access your customer account from this link here to perform the Self-service return procedure.

If you are a consumer, you can make a return by sending the item back in the same condition in which you received it, unused, tagged, and in its original packaging, ensuring it arrives at our address no later than 14 days from the date of receipt of the package.

The item must be shipped, at your care and expense, to:

DISEGNO SRL
Via Cesare Beccaria 8B
37036 San Martino Buon Albergo (VR), Italy

RETURN METHODS

If you need to make a return, please make sure to follow these instructions:

• Ensure that the products are in the same condition in which you received them, with all original tags and labels attached. The goods must not be altered, worn, or washed, otherwise we will not be able to accept your return and issue a refund.
• Write an email to info@luce-studio.com and request return authorization, specifying your order number, the model, size, and color you purchased, which can be found on the tag.
• Once your return request is accepted, we will send you a confirmation email. Download the return form found at the bottom of this page, fill it out completely, and include it inside the package along with the items to be returned.
• Use the box/envelope in which you received your order and ensure it is securely closed to prevent damage during shipping.

Label the box/envelope with our address:

DISEGNO SRL - LUCE
Via Cesare Beccaria 8B
37036 San Martino Buon Albergo (VR), Italy

You can choose between two different ways to make your return and inform us of your choice:

1. Through your trusted courier

We recommend using a tracked shipment or obtaining a receipt, as you will be solely responsible for transit. You will need to provide us with the tracking number and inform us which courier you will use for the return shipment.

Remember that our shipping address is as follows:

DISEGNO SRL - LUCE
Via Cesare Beccaria 8B
37036 San Martino Buon Albergo (VR), Italy

2. Using our courier

By affixing the pre-printed adhesive label that we will provide, bearing the return address.

In this case, you will not have to personally pay the courier for the shipping costs of returning the purchased products, which remain your responsibility.

Disegno srl will directly bear these costs on your behalf, deducting a sum of € 12.00 from the refund, equal to the shipping cost of the purchased products.

Disegno srl is not responsible for delays or loss of packages.

If your return does not meet the listed conditions, the package will be sent back to you and no refund will be issued.

RETURN CONDITIONS

Returns are only possible for orders over € 50.00.

Returns are not approved under the following conditions:

– You are not a consumer;

– The package containing the returned items is delivered more than 14 days from the date of receipt of the package, or 10 days in case of a faulty item;

– Your item does not arrive in the same condition in which you received it, unused, tagged, and in its original packaging.

It is not possible to request a return in case of delivery delay and, depending on the circumstances, customer service may offer you a discount voucher to be used for subsequent purchases.

In case of non-delivery of the order, we will proceed with cancellation and refund.

EXCHANGE

It is possible to exchange your purchase for different sizes of the same model.

However, it is not possible to exchange purchased items for different models.

All exchanges must in any case be authorized by Disegno srl and will be carried out based on stock availability.

REFUND

Once the return has been received and inspected, within 7 business days we will send you an email to confirm that we have received the item and to inform you of the approval or rejection of the refund, which will be processed within the next 14 days using the same payment method used for the order.

• The shipping costs of the order for which a return was requested are not refundable.
• If the return is shipped via our courier, the associated cost will be deducted from the refund amount.

If you have not received the refund within 14 days, please check your bank account or payment account again, then contact your credit card company, PayPal, or the institution used to pay. It may take some time for the refund to be processed.

If you have done all of this and still have not received your refund, please contact us again via email at info@luce-studio.com

FAULTY OR DEFECTIVE ITEMS

We remind you that you are entitled to the legal guarantee of conformity for goods and can request, in compliance with legal terms, which vary depending on whether or not you are a consumer, a return of the non-conforming item.

To prove that the product is non-conforming, we may ask you to send us a photo of the item.

In the event that the items are faulty, damaged, or have manufacturing defects, shipping costs will be borne by Disegno srl.

In this case, we ask you to report the defect no later than 10 days from the receipt of the item.